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Privacy Policy

At Anchored Soul Co., we value your trust and take the privacy of your personal information seriously.

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This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase from us, contact us or otherwise interact with Anchored Soul Co.

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We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

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By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

When you place an order, contact us or interact with our website, we may collect information such as:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order and purchase information;

  • payment-related information;

  • information you provide when contacting us;

  • product preferences, including jewellery selections or customisation requests; and

  • information relating to returns, refunds or customer service enquiries.

 

When you browse our website, certain technical information may also be collected automatically, including:

  • your IP address;

  • browser type;

  • device information;

  • pages visited;

  • referring website;

  • website usage information; and

  • cookie and analytics data.

 

We only collect information that is reasonably necessary for our business activities.

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2. How We Use Your Information

We may use your personal information to:

  • process and fulfil your order;

  • arrange payment, delivery and shipping;

  • prepare personalised or customised jewellery;

  • communicate with you about your order;

  • provide customer service;

  • process returns or refunds;

  • respond to questions and enquiries;

  • improve our website, products and services;

  • prevent fraud or misuse of our website;

  • meet our legal and regulatory obligations; and

  • send marketing communications where you have consented to receive them.

 

We will not use your personal information for unrelated purposes unless you have consented or we are permitted or required to do so by law.

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3. Marketing Communications

If you choose to subscribe to our email or SMS marketing, we may send you information about:

  • new charms and jewellery releases;

  • product launches;

  • special offers;

  • sales;

  • restocks;

  • Anchored Soul Co. news; and

  • other updates we think may be relevant to you.

 

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or following the opt-out instructions contained in an SMS.

 

You can also contact us directly at caroline@anchoredsoulco.com.au.

 

Unsubscribing from marketing communications will not prevent us from contacting you about an existing order, payment, delivery or customer service matter.

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4. Consent

When you provide personal information to complete a purchase, make a payment, arrange delivery, request a return or contact us about an order, you consent to us using that information for the purpose for which it was provided.

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Where we use your information for another purpose, such as marketing, we will obtain your consent where required or provide you with an opportunity to opt out.

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You may withdraw your consent to marketing at any time.

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5. Payments

Payments made through our website may be processed by third-party payment providers.

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Anchored Soul Co. does not generally have direct access to your complete credit or debit card details.

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Payment providers may collect and process information required to complete your transaction in accordance with their own privacy policies and security standards.

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We encourage you to review the privacy policies of the payment providers available through our website if you would like further information about how they handle payment information.

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6. Our Website & E-Commerce Platform

Our online store may be hosted and supported by third-party e-commerce and website service providers.

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These providers may process or store information necessary to operate our website, manage orders, process payments, provide analytics and deliver other services on our behalf.

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Where our store is operated using Wix, information may be processed through Wix's systems, applications, databases and associated service providers.

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Wix maintains its own privacy and data security practices. You can review Wix's privacy information directly through Wix's website.

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7. Third-Party Service Providers

We work with trusted third parties to help us operate Anchored Soul Co.

These may include:

  • website and e-commerce providers;

  • payment processors;

  • banks and financial institutions;

  • Australia Post, couriers and delivery providers;

  • email marketing providers;

  • SMS providers;

  • analytics providers;

  • advertising platforms;

  • accounting or bookkeeping providers; and

  • technology and website support providers.

 

We may provide these parties with the information reasonably necessary for them to perform services on our behalf.

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Some providers may operate or store information outside Australia. This means your information may sometimes be processed or stored in another country and may be subject to the laws of that jurisdiction.

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We do not sell your personal information to third parties.

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8. When We May Disclose Your Information

We may disclose personal information where:

  • it is necessary to fulfil your order;

  • you have authorised us to do so;

  • it is necessary for a service provider to perform services for us;

  • we are required or authorised by law;

  • it is necessary to prevent suspected fraud or unlawful activity; or

  • Anchored Soul Co. or its business assets are sold, transferred or restructured.

 

We only disclose information that is reasonably necessary for the relevant purpose.

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9. Cookies & Website Analytics

Our website may use cookies and similar technologies.

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Cookies are small data files stored on your device that can help our website:

  • remember items in your shopping cart;

  • remember preferences;

  • keep your browsing session functioning properly;

  • understand how visitors use our website;

  • measure website performance;

  • improve customer experience; and

  • provide relevant advertising where applicable.

 

Some cookies are essential for our website to operate, while others may be used for analytics or marketing.

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You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.

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10. Social Media & Advertising

Anchored Soul Co. may use social media platforms and online advertising services such as Facebook, Instagram, Google or similar providers.

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These platforms may collect information about your interaction with our website through cookies, pixels or similar technologies.

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The information collected by these providers is governed by their own privacy policies.

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11. Links to Other Websites

Our website may contain links to websites operated by third parties.

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Once you leave the Anchored Soul Co. website, we are not responsible for the privacy practices, security or content of another website.

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We recommend reviewing the privacy policy of any external website you visit.

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12. How We Protect Your Information

We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • modification; and

  • unauthorised disclosure.

 

We use reputable website, payment and service providers that maintain appropriate security measures.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

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For example, we may need to keep information relating to orders, payments and transactions for accounting, taxation, legal and record-keeping purposes.

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When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

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14. Accessing or Correcting Your Information

You may contact us if you would like to:

  • request access to personal information we hold about you;

  • correct inaccurate or outdated information;

  • update your contact details;

  • withdraw marketing consent;

  • ask questions about how your information is being used; or

  • raise a privacy concern.

 

Please contact us at:

caroline@anchoredsoulco.com.au

 

We may need to verify your identity before providing access to certain personal information.

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15. Children & Minors

Our website and products are not specifically directed toward children.

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If you are under the age required to enter into an online purchase in your jurisdiction, your parent or legal guardian should make the purchase on your behalf.

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We do not knowingly seek to collect unnecessary personal information from children.

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16. International Customers

If you access or purchase from Anchored Soul Co. from outside Australia, your information may be transferred to or processed in Australia or another country where one of our service providers operates.

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By placing an international order, you acknowledge that information necessary to process and deliver your order may be shared with payment processors, postal services, couriers, customs authorities and other relevant service providers.

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17. Privacy Complaints

If you have a concern about how Anchored Soul Co. has handled your personal information, please contact us first so we have an opportunity to investigate and assist.

 

Please contact:

Anchored Soul Co.
Email: caroline@anchoredsoulco.com.au
Location: Victoria, Australia

 

We will take privacy concerns seriously and aim to respond within a reasonable timeframe.

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18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • our website;

  • our services;

  • technology;

  • service providers; or

  • applicable laws and regulations.

 

The latest version of this Privacy Policy will be published on our website.

 

We encourage you to review this page periodically.

Last updated: August 2026

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Contact Us

If you have any questions about this Privacy Policy or how Anchored Soul Co. handles your personal information, please contact us at:

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Anchored Soul Co.
Email: caroline@anchoredsoulco.com.au
Victoria, Australia

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We’re happy to help. 🤍

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