Shipping Policy
Every Anchored Soul Co. order is carefully prepared and packed with care from our studio in Victoria, Australia.
As some of our jewellery is assembled or customised to your selections, please allow a little time for us to prepare your order beautifully before it begins its journey to you.
Most orders are packed and dispatched within 1–3 business days.
You’ll receive a shipping confirmation email with tracking details once your order is on its way.
Australia
Standard Tracked Shipping — $9.90
Estimated delivery: 3–8 business days after dispatch
Express Tracked Shipping — $11.90
Estimated delivery: 1–3 business days after dispatch
Free standard tracked shipping on Australian orders over $100 AUD.
Please note that delivery estimates are provided by the postal or courier service and begin once your order has been dispatched.
Regional, rural and remote areas may take a little longer.
Express shipping speeds up the delivery of your parcel once dispatched, but it does not necessarily shorten our order preparation time.
International Shipping
Yes — Anchored Soul Co. ships internationally.
Available international shipping options and prices will be shown at checkout based on your destination.
International delivery times vary depending on the destination, postal service and customs processing.
As a general guide, standard international delivery may take approximately 1–3 weeks after dispatch, although some destinations may take longer.
Free standard tracked international shipping on orders over $200 AUD.
Customs, Duties + Taxes
International orders may be subject to customs duties, taxes, VAT or other import charges depending on the destination country.
Where duties or taxes are collected at checkout, this will be shown when you place your order.
If additional customs duties, taxes or fees are charged by your local customs authority or delivery carrier and have not been collected at checkout, these charges are the responsibility of the recipient.
Anchored Soul Co. is not responsible for delays caused by customs processing.
Order Processing
Orders are prepared Monday to Friday, excluding Victorian public holidays.
Because some of our pieces are assembled or customised especially for you, preparation times may vary slightly depending on your order.
If your order contains a personalised, customised or made-to-order piece, please refer to the individual product description for any additional preparation time.
Busy Periods
During launches, sales, promotional periods and Christmas, we may experience a higher volume of orders and dispatch can take a little longer than usual.
We’ll always do our best to prepare and send your order as quickly as possible while still giving each piece the care it deserves.
Tracking Your Order
Once your parcel has been dispatched, you’ll receive an email containing your tracking information.
Please allow a little time for tracking information to update after your shipping confirmation has been sent.
Once your parcel has been handed over to the postal or courier service, delivery timeframes are outside our direct control.
If your parcel appears significantly delayed, please contact us at caroline@anchoredsoulco.com.au and we’ll do our best to help.
Please Check Your Shipping Address
Please carefully check your delivery address before completing your order.
If you notice an error, contact us as soon as possible at caroline@anchoredsoulco.com.au.
We’ll do our best to update the address if your order has not yet been dispatched. Once an order has been shipped, we may not be able to redirect it.
Additional postage costs may apply if an order is returned to us because an incorrect or incomplete address was provided.
Lost or Damaged Parcels
If your parcel arrives damaged, please take photographs of the parcel and its contents and contact us as soon as possible so we can assist you.
If your tracking shows an unusual delay or you believe your parcel may have been lost in transit, please contact us and we can help investigate with the delivery provider.
Perfect for Gifting
Sending a little faith-filled gift to someone special? 🤍
We do not include invoices or product prices inside our parcels, so you can have your Anchored Soul Co. order delivered directly to the recipient.
Questions?
If you have any questions about shipping or your order, please contact us at:
caroline@anchoredsoulco.com.au
We’re always happy to help.